This Website is operated by Inova US, Inc., owner of Skoon, a pet care product “Skoon/Inova US,” “we,” “us,” “our”). These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms and Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website if you have any objection to any of these Website Standard Terms and Conditions.
This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you are a minor.
2. Intellectual Property Rights
Other than content you own, which you may have opted to include on this Website, under these Terms, Skoon/Inova US and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.
You are expressly and emphatically restricted from all of the following:
a. Publishing any Website material in any media;
b. Selling, sublicensing and/or otherwise commercializing any Website material;
c. Publicly performing and/or showing any Website material;
d. Using this Website in any way that is, or may be, damaging to this Website or Skoon/Inova US ;
e. Using this Website in any way that impacts user access to this Website;
f. Using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, to Skoon/Inova US, or to any person or business entity;
g. Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
h. Using this Website to engage in any advertising or marketing;
Certain areas of this Website are restricted from access by you and Skoon/Inova US may further restrict access to you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.
4. Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Skoon/Inova US a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be infringing on any third party’s rights. Skoon/Inova US reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.
5. Pricing, Returns and Refunds
The prices posted on the Website are the fees we charge for Skoon and are subject to change at any time within our sole discretion.Every Skoon purchase is protected by our 30-day, money-back guarantee. If for any reason you don’t love it, we’ll return the purchase price, no questions asked.
6. No Warranties
This Website is provided “as is,” with all faults, and Skoon/Inova US makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing a consultation or advice to you.
7. Limitation of liability
YOU AGREE THAT SKOON/INOVA US’S LEGAL LIABILITY, INCLUDING THE LIABILITY OF ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, ATTORNEYS, VENDORS AND SUPPLIERS, FOR ANY CLAIM MADE BY YOU ARISING OUT OF YOUR USE OF THE WEBSITE OR PURCHASE AND USE OF SKOON SHALL BE LIMITED TO THE AMOUNT YOU PAID TO SKOON/INOVA US, EXCEPT AS PROVIDED IN THE ARBITRATION AGREEMENT BELOW. UNDER NO CIRCUMSTANCES WILL SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES BE AWARDED, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION MAY NOT APPLY TO YOU.
You agree to defend, indemnify and hold Skoon/Inova US, its affiliates, subsidiaries, successors, assigns, directors, officers, employees, agents, attorneys, suppliers and vendors, harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Website, your violation of the Terms, or your breach of any of your acknowledgements, agreements, representations and warranties herein.
YOU ACKNOWLEDGE THAT SKOON/INOVA US HAS SET ITS PRICES AND HAS PROVIDED ACCESS TO THE WEBSITE IN RELIANCE ON THESE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY IN THESE TERMS, AND THAT THOSE LIMITATIONS ARE AN ESSENTIAL BASIS UPON WHICH SKOON/INOVA US PROVIDES ITS WEBSITE AND OFFERS ITS PRODUCTS AND SERVICES. YOU AGREE THAT THE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY IN THESE TERMS SURVIVE AND APPLY EVEN IF FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE.
9. Links to Third Party Sites
The Website may link to other websites that are independent of Inova/US. These links are provided only as a convenience. We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. You visit any such website at your own risk. You agree that the Skoon/Inova US is not responsible for any loss or damage of any sort you may incur from dealing with such third party website(s).
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
11. Variation of Terms
Skoon/Inova US is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.
Skoon/Inova US shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
13. Digital Millennium Copyright Act
If you are a copyright owner or an agent and believe that any Material or content on this Website infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act ("DMCA") by providing the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
a. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
b. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
c. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
d. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
e. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
f. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
14. Entire Agreement
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Skoon/Inova US and you in relation to your use of this Website and Skoon, and supersede all prior agreements and understandings with respect to the same.
15. Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of Florida, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Florida for the resolution of any disputes.
DISPUTE RESOLUTION BY BINDING ARBITRATION/CLASS ACTION WAIVER:
PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
Summary: Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our customer service department at 888-433-9089. In the unlikely event that Skoon/Inova US’s customer service department is unable to resolve a complaint to your satisfaction (or if Skoon/Inova US has not been able to resolve a dispute between us after attempting to do so informally or through mediation), we each agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a NEUTRAL ARBITRATOR instead of a judge or jury. You thus GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (EXCEPT for matters that may be taken to SMALL CLAIMS COURT).
You are entitled to LEGAL REPRESENTATION and a FAIR HEARING, BUT the arbitration procedures, including discovery, are SIMPLER, MORE LIMITED AND USUALLY FASTER THAN PROCEEDINGS IN COURT.
Arbitration decisions are as enforceable as any court order BUT ARE SUBJECT TO VERY LIMITED REVIEW BY A COURT. Arbitrators can award the same damages and relief that a court can award.
Any arbitration under this Agreement will take place on an INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE EXPRESSLY WAIVED BY YOU AND PROHIBITED.
For any non-frivolous claim that does not exceed $75,000, Skoon/Inova US will pay all costs of the arbitration. Moreover, in arbitration you are entitled to recover reasonable attorneys' fees from Skoon/Inova US to at least the same extent as you would be in court.
In addition, under certain circumstances (as explained below), Skoon/Inova US will pay you more than the amount of the arbitrator's award and will pay your attorney (if any) more than his or her reasonable attorneys' fees if the arbitrator awards you an amount that is greater than what Skoon/Inova US has offered you to settle the dispute.
(1) Skoon/US and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:
• claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
• claims that arose before this or any prior Agreement (including, but not limited to, claims relating to advertising);
• claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
• claims that may arise after the termination of this Agreement.
References to " Skoon/Inova US and “you” and”us”include our respective subsidiaries, affiliates, officers, directors, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of products and services under this or prior Agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Trade Commission or Consumer Product Safety Commission. Such agencies can, if the law allows, seek relief against us on your behalf.
You agree that, by entering into this Agreement, you and Skoon/Inova are each WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
This Agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of this Agreement.
(2) A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to Skoon/Inova US should be addressed to: Office for Dispute Resolution, Skoon, 4095 State Road 7 Ste L216, Wellington, FL 33449 ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If Skoon/Inova US and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Skoon/Inova US may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Skoon/Inova US or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Skoon/Inova US is entitled.
(3) After Skoon/Inova US receive notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than $75,000. (The filing fee currently is $125 for claims under $10,000 but is subject to change by the arbitration provider. If you are unable to pay this fee, Skoon/Inova US will pay it directly upon receiving a written request at the Notice Address.)
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address.
The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including the issue of arbitrability of an issue, claim or defense.
Unless Skoon/Inova US and you agree otherwise, or the arbitrator directs otherwise, any arbitration hearings will take place in the county of your billing address. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.
Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The award may be enforced by a court of competent jurisdiction.
Except as otherwise provided for herein, Skoon/Inova US will pay all AAA filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above that is for a claim of less than $75,000. (Each party shall pay the fees and costs of its own counsel, experts and witnesses.) If, however, the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse Skoon/Inova US for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. In addition, if you initiate an arbitration in which you seek more than $75,000 in damages, the payment of these fees will be governed by the AAA rules.
(4) If, after finding in your favor in any respect on the merits of your claim, the arbitrator issues you an award that is greater than the value of Skoon/Inova US 's last written settlement offer made before an arbitrator was selected, then Skoon/Inova US will:
° pay you the amount of the award or $5,000 ("the alternative payment"), whichever is greater; and
• pay your attorney, if any, twice the amount of attorneys' fees, and reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration ("the attorney premium").
If Skoon/Inova US did not make a written offer to settle the dispute before an arbitrator was selected, you and your attorney will be entitled to receive the alternative payment and the attorney premium, respectively, if the arbitrator awards you any relief on the merits. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees, expenses, and the alternative payment and attorney premium at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits.
(5) The right to attorneys' fees and expenses discussed in paragraph (4) supplements any right to attorneys' fees and expenses you may have under applicable law. Thus, if you would be entitled to a larger amount under the applicable law, this provision does not preclude the arbitrator from awarding you that amount. However, you may not recover duplicative awards of attorneys' fees or costs. Although under some laws Skoon/Inova US may have a right to an award of attorneys' fees and expenses if it prevails in an arbitration, Skoon/Inova US agrees that it will not seek such an award.
(6) The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. YOU AND Skoon/Inova US AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Skoon/Inova US agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.