FREQUENTLY ASKED QUESTIONS ABOUT SKOON

As a proud cat owner, you’re faced with seemingly endless choices for products that can make your cat’s life better, and cat litter is no exception. Since there is nothing like Skoon cat litter on the market, you probably have a lot of questions. Read on to learn more about the Skoon formula, diatomaceous earth in cat litter, and why Skoon might be exactly what your cat needs.



ABOUT THE LITTER


Q: What is Skoon and how does it work?

Skoon is a lightweight, eco-friendly solution to cat waste. Its pebbles are like microscopic sponges with thousands of holes that absorb urine trapping and eliminating the odor. Skoon also effectively dries up solid waste for easy removal.


Q: What makes Skoon cat litter unique? How is it sourced?

Skoon is the all-natural cat litter you really have to try to believe. A unique mineral, millions of years in the making, that formed as a consequence of successive volcanic eruptions that sent ashes to the surface of lakes, mixing them with floating diatoms that precipitated to the lake beds and eventually fossilized.


Q: How is Skoon different from other cat litters?

Skoon pebbles contain diatomaceous earth in its best and safest form, plus other naturally occurring minerals. Skoon cat litter is enhanced though our scientifically-proven Diatomax process. This process increases the ionizing capacity of Skoon’s sponge-like structure, which does a few things:

• It effectively traps odor-causing particles.

• It lowers the moisture concentration.

• It maximizes absorption.


Q: What are the ingredients?

Amorphous Diatomaceous Earth (Silicate Dioxide) and other naturally occurring minerals.


Q: What kind of Diatomaceous Earth does Skoon contain?

Skoon is made from uncalcined amorphous Diatomaceous Earth. This makes it all natural and good for your cat. You can learn more here.


Q: Does Skoon cost a lot more than regular litter?

Clumping litters actually cost more because you have to use much more to do the same job. Skoon is non-clumping, there is little waste, and you don´t have to constantly refill the litter box.


Q: What is Diatomax?

Diatomax is our own thermal activation process, by which Skoon pebbles are exposed to low temperatures of up to 120 degrees Celsius (248 degrees Fahrenheit) that supercharges the absorption capabilities of Skoon’s sponge-like structure. The result: the odor-producing particles are more effectively trapped inside, while the moisture levels are reduced so solid waste is quickly dried up for fast, easy, removal.


Q: Is Skoon Diatomaceous Earth?

Skoon contains uncalcined Amorphous DE and other naturally occurring minerals and has a rock-like structure. You can learn more here.


Q: Can Diatomaceous Earth be used as Cat litter?

No. It is mainly used as an additive to aid in odor control, not to be used as cat litter by itself.


Q: What do Diatomaceous Earth and Skoon have in common?

They both contain diatoms, the microscopic fossilized remains of algae.


Q: What are fossilized diatoms?

Microscopic remains of algae wrapped in silicate structures that were trapped and deposited in dried bodies of water by the action of volcanic eruptions, earthquakes and other climatic and environmental conditions over the course of millions of years.


Q: What is the difference between Skoon pebbles and Diatomaceous Earth powder?

Skoon contains Diatomaceous Earth, but it’s not the same as Diatomaceous Earth Powder. Both contain diatomite which are e fossilized diatoms combined with other minerals. The difference between Skoon and Diatomaceous Earth powder is their physical shape and mineral contents.


Q: Where is the litter made?

Skoon is responsibly sourced from the South American Region of Patagonia, Argentina.


Q: Where is it shipped from?

Depending on your location Skoon ships from one of our three distribution centers across the US, located in Georgia, South Carolina & Utah.




WELLNESS AND HEALTH


Q: Is Skoon healthy and safe for my cat?

Yes, Skoon is certified as a safe non-toxic. You can learn more here.


Q: Some of the pebbles break down into powder. Is Skoon safe?

Small traces of powder can be found in Skoon but even if inhaled, they will not cause harm because they don’t have crystalline silica. Skoon contains uncalcined amorphous silica, which is not harmful to animal or human health. You can breathe easily!


Q: What happens if I inhale Skoon?

There is very little probability of inhaling Skoon because of its physical shape and specific weight. However, Skoon poses no danger to the respiratory system since it does not contain harmful cristal silica particles.


Q: Is Skoon food grade?

Skoon contains food grade Diatomaceous Earth along with other naturally occurring minerals. However, it is not meant to be ingested. If accidentally swallowed don’t worry, your cat should pass it just like any other solid because Skoon is 100% natural and non-toxic.


Q: Can we prove Skoon is safe?

Yes, we can provide third-party testing that certifies the safety of Skoon. You can learn more here.


Q: Would Skoon be safe for other animals, such as Rabbits? Ferrets? Kittens?

Yes, Skoon is perfectly safe to use with rabbits, ferrets and of course, kittens.


Q: What happens if Skoon is ingested?

Skoon is not meant to be ingested, however, if accidentally swallowed don’t worry, your cat should safely pass it through just like any other solid because Skoon is 100% natural and non-toxic.


Q: Is Skoon cat litter environmentally friendly?

Skoon is 100% natural, non-toxic, and biodegradable.


Q: Why does my cat eat Skoon?

What would lead a cat to eat Skoon pebbles or any litter for that matter? This ‘strange’ cat behavior actually is somewhat common due to several causes:


Curiosity:

  • Cats, especially kittens, occasionally taste sand or litter out of curiosity. Just like human babies, they learn by sticking things into their mouths. Skoon is safe, even if your cat nibbles it. Don’t worry, this behavior often disappears with age.
Cats eat litter due to stress and boredom:
  • Every cat differs, but some cats chew on inedible things when they become stressed, depressed or even bored. It’s true - cats tend to stress out more easily than dogs. Situations such as the death of a partner, the arrival of another animal at home, having visitors or taking a trip can place undue stress on many cats.
  • However, if your cat continues ingesting Skoon (or other non-edible items), you may want to consider making a trip to your vet to make sure nothing else is going on.


Q: What about bacteria? Does Skoon detect bacteria?

Skoon does not detect any type of disease, although it has excellent absorption and odor eliminating properties. Just be sure to remove the dried solids and you should have no bacteria issues. If you detect bacteria in your cat urine, we recommend taking him to the vet right away.



USE AND MAINTENANCE


Q: How do I use the Skoon Litter bag?

  1. For the bag, fill the litter box with Skoon to a depth of 2 inches (about half a bag on a standard size box). Adjust if you have more than one cat by adding more Skoon into a larger litter box.
  2. Remove and dispose of solids as needed using a non-clumping litter solid remover with wide openings, then stir the pebbles around the litter box to maximize Skoon’s absorption power.
  3. When you notice the Skoon pebbles begin to change to an off-white color, it is time to dispose and replace.

Q: How do I use the Disposable Skoon Litter box?

  1. Open the box, press and fold the caps in. Your disposable litter box is ready to use! Each 4-pound box of Skoon should last about 2-3 weeks for one cat.
  2. Remove and dispose of solids as needed using a non-clumping litter solid remover with wide openings, then stir the pebbles around the litter box to maximize Skoon’s absorption power.
  3. When you notice the Skoon pebbles begin to change to an off-white color, it is time to dispose and replace.

Q: How big is the Skoon box?

Our disposable box is big enough to keep all the litter inside; small enough not to take up too much space in your home, and cozy enough for cats to love it! (Or: 15 x 9 ¾ x 7 inches tall.)


Q: The box looks too small

Skoon’s compact cardboard litter box was specifically designed to appeal to your cat’s innate instinct for confined—cozy spaces, hiding from predators and stalking preys. Cats, just like us humans, also enjoy privacy while doing their business.


Q: What about the poop? Do I have to scoop?

Skoon is especially effective at drying poop fast, so you only need to remove it. You don’t need to scoop (throw away litter) just remove the poop and stir the pebbles. Dispose of the waste like you normally would, but we recommend that you do not flush.


Q: How does 8 pounds of litter last an entire month?

Skoon is a clump-free litter made of highly absorbent diatom pebbles that trap and destroy the strong-smelling ammonia particles found in cats’ urine, unlike regular clumping litters that only “clump” the smell and need to be constantly scooped in order to do the job. Skoon lasts longer because you don’t need to constantly scoop away litter and refilling to get rid of bad odor. The same goes for solid waste, it’s not clumped, it’s dried up so you only need to remove it, hence minimal litter waste.


Q: Can Skoon be used for multi-cat households?

Yes, and you will save more per cat, with our multi-cat pricing.


Q: When do I change the litter?

You will notice the whitish color of the litter darkens to off-white. That’s your signal that each pebble has become saturated, and it’s time for fresh Skoon.


Q: How to dispose of used littler?

No need to get fancy. Bag it and trash it. No special process, just do as you would with other cat litters. Plus, you won’t have any environmental remorse because Skoon is biodegradable so it won’t clog landfills.


Q: How do I dispose of the litter box?

We consider our disposable litter box one of the great features of new Skoon Cat Litter. Cats love it, and no more messing with dirty litter boxes! When the Skoon pebbles are all saturated (you’ll know this by the color change to off-white), simply fold the box up, seal and discard. Open a fresh disposable litter box of Skoon and set it down in place of the old box.


Q: Is Skoon flushable?

We don’t recommend flushing Skoon, or any used cat litter, because cat feces may contain the toxoplasmosis parasite. We care about the health and safety of both you and your cat, so naturally, we care about the environment too.


Q: Does Skoon work with automatic cat litter boxes?

Not at this time but stay tuned.



TIPS FOR TRANSITION


Q: What if my cat isn’t using the Skoon litter?

First, are you SURE your cat isn’t using its new Skoon cat litter? Has it been 1 day? 2 days?

Skoon absorbs liquids and odors so thoroughly on contact that you may not realize your cat IS using its box! There will be no tell-tale odors or even moisture.

Every cat is different, but with a little patience even the most persnickety cat usually falls in love with Skoon because cats have ‘hunter instincts.’ They like ‘safe’ enclosures and they like to hide odors (which is why they bury their waste.) Once your cat knows Skoon locks odors away, she’ll feel like you’ve given her what nature intended.


Q: What can I do to help my cat transition to Skoon?

If your cat resists change, introduce Skoon when there are no other changes or stressors in your cat’s life. Set Skoon next to your cat’s familiar litter. Then stop scooping the old litter. Cats like clean and tidy so as the old litter gets dirtier, your cat will decide he likes having the clean Skoon option. Soon, you can remove that nasty old litter tray because your cat will be choosing Skoon every time!


Q: Why does my cat sleep in the disposable litter box with Skoon?

Cats are very curious. Some cats want to test anything new to them, and others just like the cozy box. It is also possible that your cat recognizes Skoon is different. It’s made of diatom pebbles, which is a natural antibacterial and anti-parasitic.


SUBSCRIPTION AND ORDER INFORMATION


Q: How does the Skoon Subscription Program work?

Toward the end of your 30-day Skoon trial, and then every 4 weeks for 1 cat, you’ll receive 8 lbs. of Skoon, which should last on average one month. Remember, you can always fully customize your order quantity (a great option, especially if you have more than 1 cat) or customize your delivery schedule at myorder.skooncatlitter.com. For example, you can choose to receive an order every 6 weeks instead of every 4 weeks…hey, that’s cool. Whatever works best for you and your cat(s) plus you will receive additional savings for ordering multiple bags. 


Q: Does my purchase enroll me in automatic shipping every month?

Yes. Skoon is a subscription service that ships our revolutionary litter straight to your door as often as you decide. To customize your order, go to myorder.skooncatlitter.com at any time.


Q: Is there a fee to join?

No, there is no fee to join Skoon’s Subscription Program.


Q: When do new orders arrive?

Your membership includes a new supply for one cat every 4 weeks. Refill orders ship every 4 weeks, or on the next business day. We will send you the tracking information by email once we ship your order. You can track it from myorder.skooncatlitter.com anytime.


Q: How do I know when Skoon will arrive?

Your Skoon trial shipment arrives within days of your initial order. Then, you’ll receive your Skoon shipment (unless you customize or cancel your order) every 4 weeks around your renewal date. Not sure when your renewal date is? Check your account information at myorder.skooncatlitter.com anytime you want, where you can also click on the tracking number to see exactly when it will arrive.


Q: What is your cancellation policy?

Enjoy all the benefits of Skoon with no commitment and never any minimums to buy. To customize your order, or to cancel future shipments and charges, go to myorder.skooncatlitter.com, click cancel and you’re done! It’s that easy.


Q: What about ordering Skoon to try it first?

You can order our 30-day trial offer and cancel at any time within the period to get a full refund. We will even notify you a couple of days before shipment so you will not forget to cancel and be refunded in case you are not satisfied. Literally, risk free and nothing to lose. Worth the try for your purr-fect pet!


Q: How much of Skoon should I use for a month?

Each 8-lb bag of Skoon should last an entire month for one adult cat in an average-sized litter box (11" x 15"). Fill the litter box with 2 inches depth of Skoon (about half a bag). This applies for the 4 lb disposable litter box too. If you aren't getting the proper amount depth in your litter box, talk to us! We'll set you up with the perfect subscription plan for your needs.


Q: How much Skoon do you recommend?

We recommend 8 lbs. per cat every 4 weeks. That should be plenty

.

Q: What if I have several cats?

If you have more cats, just add more Skoon in the option of your choice. For example: 2 to 4 cats, we suggest a 2 bag subscription. For 5 to 7 cats, we suggest 3 bags every 4 weeks and with 8 to 10 cats, we recommend starting with 4 bags. (Alternatively, you can always contact us for help figuring out how much you need and the best schedule for delivery, so you have always just the right amount. Skoon - We’re helpful like that!). Also, you will receive additional savings with our multi-cat pricing program. Multicat families LOVE Skoon!


Q: Is it possible to buy more than one bag at a time? Does Skoon offer bulk discounts?

Absolutely. Skoon offers a multi-bag service too. Just select how many bags you want and how often or let Customer Service help you customize your order. Plus enjoy additional savings on our multi-cat program.


Q: How do I access my order information?

Simply go to myorder.skooncatlitter.com anytime you want. Here you can see the status of your order and make any changes you want. Log in with your order ID, email and telephone you used when creating your order.


Q: How do I make changes in my account?

It’s easy! To customize your order, or to make changes to your account including canceling future shipments and charges, go to myorder.skooncatlitter.com anytime. If you prefer, you can also reach out to us at (888) 433-9089.


Q: Can I change my subscription from Box to Bag?

Yes. Please call us at (888) 433-9089 and we´ll be happy to help you with this.


Q: How long does it take for my order to be processed?

Your order will be processed on the next business day.


Q: How long does it take to get Skoon from the day I ordered?

Once your order is shipped, transit time takes between 5 to 7 business days.


Q: What shipping provider do you use?

Fedex Smartpost


Q: Do you have international shipping?

At the moment, we only ship within the continental U.S.A.


Q: Who is the company behind Skoon?

Inova, a direct-to-consumer marketing company with many years of experience developing innovative products in partnership with Sol Minerales, a mining company and leading cat litter producer in Argentina and other South American countries.